CUSTOMS, DUTIES AND TAXES

Flaurentonlinestore is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). If there’s any Damages Flaurentonlinestore is not liable for any products damaged or lost DURING shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 Please save all packaging materials and damaged goods before filing a claim.

Undeliverable or Lost Packages

Please note that you are responsible for inputting the correct shipping address. If an incorrect or incomplete address is entered, Flaurentonlinestore cannot be responsible for replacing the product.  The purchaser is also responsible for making sure that the shipping address entered is a secure address.  We cannot cover the cost of lost or stolen packages, nor can we interact with the shipping company to locate your lost package, if the tracking information says it was delivered or is in route to the shipping address.  If the shipping company shows the packaged as having been delivered, then we will assume that it was delivered and that something must have happened to the package at its destination. 

If a package comes back to us as "undeliverable" or as "insufficient" or "wrong address," you will be charged for the cost to reship the package to its proper destination (even if the order originally warranted free or reduced shipping).  Or, if the purchaser prefers, The Purple Elixir Boutique can issue a store credit for the purchase, minus the initial cost of our shipping the goods to you.

Note we cannot be held responsible for delays in shipping due to weather or acts beyond our control. 

 

 INTERNATIONAL SHIPPING POLICY

 We currently ship only to the U.S. & Canada.

Estimated shipping and delivery for Canada

​If you have any questions about your order, please feel free to contact us.

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